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Customer Service Representative Job Description Sample
Customer Service Representative Job Description Sample
This customer service representative sample job description can assist in your creating a job application that will attract job candidates who are qualified for the job. Feel free to revise this job description to meet your specific job duties and job requirements.

Customer Service Representative Job Responsibilities
Serves customers by providing product and service information resolving product and service problems.

Customer Service Representative Job Duties
Attracts potential customers by answering product and service questions suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.

Manages daily activities of acentralized distribution center.· Monitors inventory levels to manageaccounts and expenses.· use IT systems to manage accounts, stocklevels, delivery times and operatingSYSTEM.· completing tasks assigned bythe general manager accurately and efficiently.

To ensure that employees working in production are aware of quality requirements, quality assurance bq provide training in best practices. They aim to make production employees responsible for managing their own quality standards. To promote a culture of quality, bq run awareness and award programs. When companies develop new products, quality assurance bq work with the product development team to establish quality standards.

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Image of csr job descriptionImage of csr job description
Image of csr job descriptionImage of csr job description
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Customer Service Representative Job Duties Attracts potential customers by answering product and service questions suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information.